Return & Replacement Policy

We strive to provide the best quality products. Every order is carefully inspected before shipping. If you receive a defective item, you may request a return or replacement under the following terms:

Returns & Replacements

  • Returns, replacements, and refunds are accepted within 14 days of delivery.
  • A 20% restocking fee and applicable shipping charges apply to returns for replacement.
  • Customers are responsible for return shipping costs unless the error is on our side.
  • Items must be unused, in their original packaging, with all tags attached.
  • Only defective or incorrect items are eligible for return or replacement.
  • Clear photos of the defect must be provided before approval.

Non-Refundable Items

  • Sale and discounted items (unless defective).
  • Made-to-measure and fully customized leather products.
  • Worn, used, or altered items.
  • Orders containing more than two products purchased for trial/selection purposes are not eligible for return or replacement.

Exchange Process

Once your return is approved, send the item using a reliable courier service. After we receive and inspect it, your replacement request will be processed within 30 days.

Order Cancellation Policy

  • Orders can be cancelled within 24 hours of purchase for a full refund if they have not been processed.
  • Cancellation requests made after 24 hours are generally not eligible for a refund.
  • Customized or special-order items may have different cancellation terms.

How to Return

  • Submit a return request with your name, order number, and email address.
  • If the item is defective, attach clear photos.
  • Our support team will respond within 48 business hours.
  • Once approved, we will provide the return address. We recommend using a tracked shipping service.
  • For assistance, contact us at [email protected].

Refund Policy

  • Refunds are processed within 7–10 business days after the returned item is received and inspected.
  • Refunds are issued to the original payment method (PayPal or Stripe).
  • Original shipping charges are non-refundable.

Customer Support

We are committed to accurate order processing and excellent customer service. If you have any questions or concerns, our support team is always happy to help.